Sales Condition
Warranty
All our products have been QC checked before leaving factories.
And we have one year limited warranty for all our pumps, lights, and two month limited warranty for our mist maker and humidifier products unless it is specified differently.
This warranty does not extend to damage of a product or part resulting from accident, misuse, alteration, neglect,
abuse, improper installation, or normal wear to the product(s).
This limited warranty does not cover any costs associated with the installation or removal
of products subject to warranty claims. Replacement liability is limited to our sole discretion of any part
or parts of the unit’s defective material or workmanship.
Note:
Mist makers are designed to use in regular clean tap water. Our warranty does not cover for mist makers that are used with other liquids or water which has added chemical, nutrient, scented oil or any kind other than clean city tap water.
Warranty is void once product has been alterred or modified by user.
Contact us by
e-mail
or call
(626) 258-2928
(626) 258-2955
or send questions and
comments to:
Mainland Mart Corp.
2535 Durfee Ave.
El Monte, CA 91732
U.S.A.
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Wholesale Order
Frequently Asked Questions:
Q. Do I have to pay any other fees?
A. Yes, shipping fee will be added to your wholesale order, or we can use your shipping account to ship
your order if you have one with UPS, Fedex or trucking company. Shipping fee is calculated by the total weight of your order and your zip code.
Q. Can I pay my order by check or money order? and how?
A. Yes, just fill out your order form as requested, type in "will pay by check" on
the order form at "Additional Instruction:" section and send your order online, we will contact you with shipping charge and total, then make your check or money order in total
payable to: Mainland Mart Corp., and mail it with a copy of your order to the address shown on the left column, we will ship your order after the payment is received.
Q. How long will it take to receive the merchandise from time of an on-line order?
A. Normally, about 2 to 5 working days depending on your zip code.
Q. Is there a minimum dollar amount on an order?
A. There is no minimum dollar amount in an order, but there is a minimum requirement for one case per item in wholesale order, mixed color in same style item is accepted.
Q. Can I order just one or two pieces less than a case minimum quantity for myself?
A. Yes, but not at wholesale price. We have a Retail Section in our website, you can place order there.
Q. Can I return the merchandise if I can't sell it?
A. No, items in wholesale prices can not be returned for refund or to exchange for different items. If it is defective item, You need to contact us first within seven day after receiving the merchandise.
If it is the reason of quality problem or damaged during shipping, we will send you replacement parts or replace it after we inspect the returning unit.
Q. How do I return a defective item for replacement part?
A. Contact us first for a RM number, and mark it on returning box then send back to our address. Return is not allowed if no RM number obtained.
Returning item must be in its original condition and packed well. No return is accepted if item had been modified and changed in some way.
Q. What if the merchandise I ordered are out of stock?
A. We only put available items on the web site, but we had situation that many orders came
in for the same item at the same time, this made it out of stock temporarily. We will let you
know by e-mail if so.
Q. How do you deliver the purchased merchandise throughout the country?
A. We use UPS, Fedex or trucking company for shipping address within the mainland United
States. We use U.S. post office service for area off the mainland United States.
Q. What is your Privacy Policy?
A. We do not sell, trade or give any of your infomation to other business or individual.
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